Amara.com's Terms and Conditions
Last updated: 1sr February 2023
- Our Rights
- Third Party Links
- Privacy & Security
- How To Order Our Products
- Right To Cancel Your Contract
- 30 Day Money Back Guarantee
- Cancellation by Us
- UK & International Delivery Charges
- International Orders
- Vouchers and Promotional Discounts
- Cashback Sites
- Electrical Products
- Events Beyond Our Control
- Entire Agreement
- Complaints / Feedback / Recommendations
- AMARA Refer A Friend Scheme
- International Blog Awards (IBAs)
- Thank you from Coutts
- Additional Terms
‘AMARA’ means AMARA Retail Ltd (Company Number 12299584)
‘Conditions’ means these terms and conditions
‘Site’ means the website of AMARA
Website usage terms and conditions
1.1 You are provided with access to this Site in accordance with these Conditions and any orders placed must strictly be placed in accordance with these Conditions
1.1.1 We are AMARA Retail Ltd and we own and operate this Site
1.1.2 Your use of the Site is subject to these Conditions. By using the Site, you will be deemed to have accepted and agreed to be bound by these Conditions.
1.2 We provide the Site on an ‘as is’ basis and make no representations as to the quality completeness or accuracy of any content made available on the Site. To the maximum extent permitted by law we exclude:
1.2.1 All conditions, warranties and other terms that might otherwise be implied by law into these Conditions
1.2.2 Any and all liability to you, whether arising out of these Conditions or otherwise in connection with use of the Site.
Nothing in these Conditions is intended to exclude or limit any liability that may not by law be excluded or limited, in particular none of the clauses are intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded.
2. Our rights
We reserve the right to:
2.1 Modify or withdraw, temporarily or permanently, this Site (or any part thereof) with or without notice to you.
2.2 Restrict your access to the Site or part of it. If we grant you access to a restricted part of the Site we may withdraw permission at any time.
2.3 Make changes to our Conditions from time to time. We will notify you of these changes of use by posting the revised versions of these Conditions on the Site. You can determine when we last changed these Conditions by the ‘Last updated’ statement above.
2.4 Protect our Intellectual Property rights in the Site, including all of the text, pictures, videos and other content made available on the Site. You acknowledge and agree that:
2.4.1 All Copy Right, Trademarks and all other Intellectual Property rights which form part of the website shall remain at all times our property.
2.4.2 All material contained on this website is only available for your personal use, excluding commercial use.
2.4.3 You agree not to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create any part of our website, including all intellectual property rights unless expressly preauthorised and permitted by us.
2.5 If you in any way, whatsoever, breach clause 2.4 we reserve the right to claim damages against you, for your breach of our intellectual property rights and demand that you stop using the content taken from our Site immediately.
2.5.1 In the first instance of a breach being found we will write to you asking you to cease and desist from using our intellectual property rights immediately, whilst also invoicing you £50 per image used plus legal fees of £75 plus VAT at the applicate rate.
2.52 Should you continue your unauthorized use of our intellectual property after receiving a written warning and invoice, we reserve the right to seek an injunction against you to prevent further infringement and claim further damages and legal costs on the indemnity basis.
Your permission to use the Site is personal to you and non-transferable, and you may not use the Site for commercial purposes, unless our written permission is given. Your use of the Site is conditional upon the rules set out in these Conditions and you agree that you will not:
3.1 use the Site for any fraudulent or unlawful purpose;
3.2 use the Site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others privacy rights or rights of publicity;
3.3. impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Site;
3.4 interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available;
3.5 transmit or otherwise make available in connection with the Site any virus, worm, Trojan horse or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software of equipment;
3.6 remove any copyright, trade mark, or other propriety rights notices from the Site or materials originating from the Site;
3.7 frame or mirror any part of the Site without our express prior written consent;
3.8 reproduce the presentation of the Site.
4. Third party links
4.1 To provide suggestions or easier use we may provide links to other websites. You acknowledge and agree that we are not responsible for and do not endorse such external websites or resources. Your use of the third party websites is at your own risk.
5. Privacy and Security
5.1 We will treat your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below.) We will keep it on a secure server and we will fully comply with all applicable UK data protection and consumer legislation from time to time in place.
5.2 When you shop on the Site we will ask you to input and will collect personal information from you, examples being name, address, email address, telephone number, credit card details and passwords.
5.3 We use your personal information for the following purposes:
5.3.1 Processing your orders;
5.3.2 For statistical or survey purposes to improve our services to you;
5.3.3 To serve website content and advertisements to you;
5.3.4 To administer the website;
5.3.5 To inform you of any new products.
You agree that you do not object to us contacting you for any of the above purposes and you do not consider it to breach any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations. If you do wish to unsubscribe from our mailing list simply click on the unsubscribe link at the bottom of every marketing email and you will be opted out of all email communications. For any more information, please contact email@example.com or call the team here at 0800 587 7645
5.4 We will take great care to ensure that you are able to purchase products from the Site with complete confidence. Please note your communication with our service is secure using 256 bit Secure Socket Layer (SSL) technology where supported by your browser. This means your personal details including payment details, are encrypted when transmitting to us.
5.5 To ensure the privacy of your payment details, when you ‘proceed to checkout’, secure pages are indicated by the address on the Address/Location bar changing from http:// to https:// and a padlock in the bottom right hand status bar of your web browser. It is your responsibility to check that these features appear to ensure a secure page.
5.6 We do not keep any credit card details on file ourselves. If you choose to save your payment details with us we use a trusted 3rd party who stores them on our behalf, and we are not able to access the full card details.
6.1 Cookies are tiny text files that are stored on your computer when you visit a website. They help to make the Site run smoothly and allow us to provide the best service possible, here's a breakdown of the cookies that we use and how they benefit you:
Essential These cookies are essential for the use of the Site, they allow us to store the contents of your cart and process your orders among other things.
Functionality These provide you with a better service by remembering your cart, login details, viewed products and other things.
Third party performance These provide you with tailored product recommendations and Site search. Third party performances are by Locayta Limited, who performs our site searches.
Third party advertising/other These allow us to make the Site better for you by giving us anonymous usage information and power our advertising on other websites. This allows those websites to track when you have made a purchase and earn a commission.
6.2 Opting out of cookies We give you the option to choose exactly which type of cookies we will set when you use the Amara site. We'll save the results in a cookie for two years and will honour your choice for future page views from your current browser.
To find out more about the cookies we use and to opt out, click here.
7. Brands / Products with specific terms and conditions
7.1 The below brands have specific terms and conditions in addition to this Sites conditions. Please click here to view these additional terms and conditions.
8. How to order our products
8.1 Orders can be placed online or by telephone.
8.2 Having placed an order online or on the telephone you will receive a total of three emails providing you have an email address:
8.2.1 The first email is a confirmation email which you should receive immediately after your order is placed. If for any unusual reason there is a problem you will be contacted promptly and if your order cannot be met or if there is a delay in dispatch you will be notified. We will not collect any funds until we are ready to dispatch your items except for Paypal transactions and oversized furniture orders(see clause 10). Please note some banks will reserve the funds for a short period of time before payment is due. A confirmation email does not guarantee that we can meet your order.
8.2.2 Having placed an order online or on the telephone you will receive a total of three emails. For oversized furniture orders we also will take a telephone contact number from you for our courier to contact you directly to arrange delivery.
8.2.3 The third email is simply a follow up requesting feedback (from Feefo, an independent review company) to ensure you are satisfied with our service.
9.1 Prices are as displayed on our UK Site and are in British Pound Sterling. United States and Australia sites have their own terms and conditions. Currency is picked up by the IP address on a customer’s first visit to the Site.
9.2 We try to ensure that prices shown on our Site are accurate, but they will still need to be validated before your order is processed. If there is a price difference, we will contact you immediately and should you wish to cancel your order, we will refund any money.
9.3 Prices displayed are inclusive of VAT but exclude delivery charges where applicable. Please see the Delivery section below for details of our charges.
9.4 Prices of some brands may vary between certain territories.
9.5 Please note we accept US dollars, Australian Dollars, Euros, United Arab Emirates Dirham, New Zealand Dollar, Swedish Krona, Danish Krone, Norwegian Krone and Canadian Dollars.
10.1 Payment when ordering online can be by credit and debit card, Apple Pay, Paypal or if you wish to pay in Euros and have your goods delivered to Germany then you can pay by Sofort, payment is debited when the stock has been confirmed as ready for dispatch. Please note that we do not accept cheques or bankers drafts as a payment method.
10.2 To ensure that shopping online is secure, your credit/debit details will be encrypted so as to minimize the risk of your details being read by an unauthorized individual as they are sent to us over the Internet
10.3 If payment for goods is made by bank transfer, goods will only be dispatched when the funds are cleared.
10.4 Please note that phone orders can only be placed in Sterling, Euros, US Dollars and Australian Dollars.
10.5 For oversized furniture orders requiring a Two-man delivery service, payment will be taken at the time the order is placed. You will be notified of its arrival date prior to check-out and again in your order confirmation.
10.6 Order on Request products: there are some products on our site that we don’t hold stock of but they are available to order.
10.7 The estimated timescale that the order of request product is expected to arrive into our warehouse and then be shipped to the customer (once an order has been placed by the customer) is displayed in weeks, for example ‘stock expected 7 – 8 weeks’.
10.8 The stock expected timeframe is an estimation only, if an order is placed for an order on request product we will update you, via email, of any changes to this timeframe.
10.9 When placing an order for an order on request product, we will take payment at the time of placing the order, and we will then order the stock on your behalf.
10.10 When placing an order for an order on request product, you agree that you will not be receiving the product within 30 days, instead, you agree that you will be receiving the product in the estimated timeframe as displayed on the product page which will be confirmed in your order confirmation email.
10.11 All custom orders placed via our admin teams with a value of £500+ will be subject to a non-refundable deposit of 50% of the total order value.
11.1 No contract will exist between AMARA Retail Ltd and the customer until goods are dispatched. Acceptance will be deemed complete and effectively communicated at this time.
11.2 A legally binding contract is created when the goods are dispatched.
11.3 Ownership will pass when the goods are dispatched
12. Right to cancel your contract
12.1 You may cancel your contract with us for the goods you order at any time up to the end of the 14 days from the date you receive the ordered goods.
12.2 You do not need to give us any reason for cancelling your contract nor will you have to pay a penalty.
12.3 You cannot cancel your goods if they are perishable.
12.4 To cancel your contracts please email us at firstname.lastname@example.org.
12.5 Orders are dispatched promptly, therefore we are unable to cancel or amend your order once you have received your order confirmation. If you still wish to cancel your order, please return your order once received, in accordance to our returns policy.
12.6 All international returns must be marked clearly on the outside with ‘Returned Goods’ to avoid import duty. Any import duty & returns costs will be deducted from the refund.
12.7 Upon receipt of the goods we will credit the purchaser within 48 hours with the purchase price less any handling charge which may have been incurred. We will not be responsible for any refund of postage or carriage.
12.8 If your goods need to be returned by freight you will be responsible for the cost of this, though it may be arranged by Amara Living if required.
12.9 Please note we do not have an exchange policy.
12.10 Please note the returns policy differs for oversized furniture and Bugatti products. Please click here to see specific terms and conditions.
12.11 Under Consumer Contracts Regulations 2015, if you buy online or by phone, your consumer rights entitle you to a full refund if this is requested in writing within 14 days of receipt of your goods. This includes any standard delivery charge charged on your order, but excludes any charges incurred in returning the order to us. If a return is not requested within 14 days, we will refund the purchase price but not any delivery costs incurred by us in sending the order to you or incurred by you in returning the goods to us.
12.12 We recommend that an insured service is used to ensure safe arrival of the return. Where the product has been damaged either while in the customer’s care, or on the return journey to AMARA, we reserve the right to deduct the amount it costs to rectify the damage from the return amount.
12.13 If you would like to return your order to us – in accordance with our Returns Policy we would recommend arranging your return via our Returns Portal. If you chose to return your order via your own method then the responsibility of the return lies with you – the customer and AMARA will not accept liability for any lost or damaged returns.
13. 30 day money back guarantee
13.1 In addition to clause 12 we also offer a 30 day money back guarantee for non-perishable goods. If the goods you receive are faulty as at the day of delivery, you have 30 days from the date of delivery to make use of this money back guarantee. Please note, this policy doesn’t extend to oversized furniture items.
13.2 If you have purchased an item within the last 30 days and are not happy with it, please refer to the instructions provided in the order you received, alternatively email email@example.com for assistance. You will need to return the item, unused, in its original packaging and in a resalable condition, enclosing your order confirmation.
13.3 For oversized furniture returns the 30 day guarantee will not apply, please contact our Customer Care Team to arrange this. Oversized furniture items will also need to be returned, unused, in their original packaging and in a resalable condition.
13.4 Once the item has been received and checked, if it is established by Amara Living that the item was not faulty or damaged at the date of delivery, you will be notified of this determination within 48 hours of receipt. In such circumstances you will not be entitled to a refund under the 30 day money back guarantee. You will be entitled to request that the item is returned to you and you will be responsible for the cost of postage
13.5 Please note we will not be responsible for items lost or damaged in transit during return, even if the service is provided by our courier service mentioned at clause 12.8 above. However, we will endeavour to claim on the customer's behalf if one of our couriers is used.
13.6 Save as required by law, this 30 day money back guarantee does not apply to perishable products or those products marked with an asterisk (*) or where indicated in the product description
13.7 Refunds are processed by the original payment method. If the card used to make the original payment has expired, we will offer PayPal or bank transfer as an alternative.
13.8 If the goods supplied are faulty on the day of delivery, you have the right to reject the goods as outlined within this section. If you have been unable to notify us or to return the goods within 30 days you have six months from the date of delivery to request the right to the repair or replacement of the goods, or the right to a reduction of the price of the goods within a reasonable time. Amara Living reserves the right to refuse to repair the goods where it is disproportionate and or not possible to do so. Save as precluded by law, we do not accept any liability for faulty goods about which we have not been notified within six months of the date of delivery.
13.9 Please note that any returned items that are received outside of the 30 day return period will not be accepted for a refund and will be returned to the original delivery address. Please note that re-dispatch charges will apply and must be paid in full prior to the parcel being released for return.
13.10 We are extending our returns policy for Christmas. Items purchased from Monday 24th October 2022 up to and including Saturday 17th December 2022 are eligible for extended returns. Items purchased during these dates can be returned up until Monday 16th January 2023. Items purchased after Saturday 17th December 2022 will be subject to our standard returns policy and can be returned up to 30 days after the date of delivery. Your returned item(s) will need to be with us on or before Monday 16th January 2023 to be eligible for a refund. Normal Returns T&Cs apply
14. Cancellation by us
14.1 We reserve the right to cancel the contract between us if:
14.1.1 We have insufficient stock to deliver the goods you have ordered.
14.1.2 We do not deliver in your area.
14.1.3 One or more of the goods you ordered was listed as the incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
14.2 If we cancel your contract we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for consequential loss or disappointment suffered.
Please see our delivery page for latest charges.
15.1 Our aim is to deliver all orders within the specified times once receipt of payment has been confirmed. All deliveries are subject to stock availability and security checks. Delivery will be made to the address provided. If the product is paid for by PayPal it will be delivered to the address which is registered with PayPal. The site is unable to change the address due to PayPal’s security policy.
15.2 Whist we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery or for late deliveries as a result of Carrier actions which are beyond our control save as precluded by law. We will endeavour to deliver within 30 days of the contract being entered into. Please contact us at firstname.lastname@example.org as soon as possible if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible or you may cancel your order. You will be refunded once the goods have been returned to us in good order or classified as lost by the Carrier Company.
15.3 We will attempt to deliver your order to the delivery address stated on your order form. AMARA will not be liable for any missing parcels should the delivery address have been entered incorrectly. If products are returned to us as undeliverable either because of an incorrect address or because of customer failure to contact the courier company or collect the goods from the depot where requested, we shall refund the price of the products less delivery costs incurred by us in sending out the goods plus any additional costs charged to us by the courier company for returning the goods to us. If we have to re-dispatch the order, if it has been returned to us, for reasons outside of our control there may be a charge.
15.4 Click and Collect orders will be held for 7 days only, if the order is not collected in this time, the customer will be charged for this to be returned to Amara. Please note customer’s require proof of identification upon collection.
15.5 Oversized furniture items requiring a Two Man delivery can only be delivered up to three flights of stairs unless there is access to a lift (depending on the size of both the oversized furniture and the lift). In the current climate any addresses in Tier 4 will have delivery made to the doorstep only.
15.6 Amara will not be held responsible for any items that do not fit in the address they are being delivered to.
15.7 If our courier is unable to deliver an oversized furniture item, an oversized furniture failed delivery charge of £50 will be charged to the customer.
15.8 If the products we deliver to you are damaged or we have sent you the incorrect goods or quantity, please contact us within seven (7) days of delivery at email@example.com. We require you to notify us within seven (7) days to ensure a prompt response from us. Please do not sign for any packages that are damaged or opened. We cannot accept any liability for goods which are damaged or sent in error unless you notify us pursuant to these terms and conditions.
15.9 For oversized furniture items, damaged or incorrect goods need to be reported within 48 hours of receipt. This time limit will also apply to split dispatch orders. It will be stated on the delivery note at the time of delivery if the item is part of a split dispatch. Original packaging should be kept for damaged or incorrect items.
15.10 For damaged oversized furniture items the customer must notify Domestic Distribution upon delivery for this to be added to the POD when the customer signs for the delivery. Please see our liability section for more information.
16. UK and international delivery charges
16.1 Please see our delivery page for the latest charges.
16.2 All our deliveries are sent out using a signed for courier service. For security purposes, we do not deliver to P.O. Box numbers.
16.3 Some products that are dispatched directly from the supplier may incur an additional delivery charge; this will be notified in the basket area.
17. International Orders
17.1 Customers purchasing from the European Union and New Zealand will have orders delivered duty paid. These costs are included in the final purchase price, and you should not have to pay any additional costs to receive your order. Product exceptions: For certain oversized products a delivery quote will need to be processed for them to be sent outside of the UK, these items are exempt from free postage. In order to see if this applies, please check the delivery tab on the product page.
17.2 For customers purchasing from Saudi Arabia, Hong Kong, Singapore, United Arab Emirates and Australia we are now offering international orders delivery duty paid (DDP) where customers will be able to prepay required taxes and duties at checkout. For customers paying taxes and duties this way, there will be no additional payments due by their local authorities when their order is delivered.
17.3 All other international customers purchasing will have orders delivered duty unpaid (DDU) and will be charged for the items purchased and shipping costs only. Import duty or tax costs (where applicable) will be invoiced to you directly from DHL or UPS or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion, as some countries have thresholds where no import taxes or duty fees will need to be paid, for example in Canada under CAN$20.
17.4 For international customers that pay import duties and tax costs on their order - either via our checkout or directly to the carrier or an import broker that is appointed by you, please be aware that when you return an item back to us - as per our Returns Policy, you will be refunded the item amount but you will not be refunded any import duties and tax costs.
17.5 If you are ordering from Australia all prices include AU GST. For orders over AUD $1,000 you will have to pay local import duties and taxes. GST receipts can be provided as proof of payment.
17.6 Please keep a record of any import duties or tax costs incurred and paid for by yourself that relate to your order. In the instance of non-delivery or a problem with your order, if you cannot provide proof of payment for these additional costs, we are unable to issue a refund or replacement.
17.7 Please note no electrical items are sold overseas.
17.8 If you are ordering products to be delivered to someone else, please make sure they are aware they will be responsible for these additional charges. We have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We would advise that you check the import charges applicable in any country before ordering products to be delivered there.
17.9 Please note that we aim to dispatch all international orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. AMARA Retail Ltd is not responsible for any delays caused by destination customs clearance processes
17.10 International sites will have their own terms and conditions.
17.11 Please note some items are classed as freight and are restricted from the normal delivery terms and pricing structure. A delivery quote will be required which can be arranged online by adding to the basket and following the steps.
17.12 International orders outside of the EU exceeding 30 units are subject to requiring a bespoke delivery quote which will be provided by AMARA.
17.13 Orders going to New Zealand that are over NZ$1,000 may require a client code as part of the import and export entry preparation and customs clearance process. When the client code is required our carrier will reach out to the customer requesting this information. If this information is not provided, your order will be returned to us for a refund and any returns costs incurred by the carrier will be deducted from your refund.
18. Vouchers and Promotional Discounts
18.1 Gift Cards & Vouchers cannot be exchanged for cash.
18.2 Gift Cards & Vouchers can be used against full price and sale items.
18.3 Gift Cards & Vouchers are non-refundable and may not be exchanged for cash.
18.4 Gift Cards & Vouchers cannot be replaced if lost or stolen.
18.5 Gift Cards & Vouchers will expire 24 months from purchase or last use. We will not refund any balance remaining and we will invalidate the card.
18.6 If a customer makes a return for a product they have purchased with a Gift Card or Voucher a new Gift Card or Voucher will be issued and credited for that amount.
18.7 Promotional discount codes may not be used in conjunction with other offers and sale items.
18.8 From time to time we offer promotional discounts. An example being £20 off of the first £100 you spend on the Site. If your order consists of a number of products which amount to £100 and you return one product you will get the full price back minus the amount of discount which has been equally allocated to that particular product. Such offers are only applicable on full price purchases, cannot be used in conjunction with any other offer, and Sale items are not included. Promotional discounts do not apply to the following brands and categories; Jo Malone London, Electricals, Firepits. Promotions cannot be applied retrospectively or to delivery charges.
18.9 Promotional discounts are restricted to one use per customer unless otherwise stated.
18.10 15% off for you and your friend. Minimum spend applies. Excludes: Sale, Jo Malone London, electricals and fire pits. This discount is on full priced items only, it cannot be used in conjunction with any other offer/discount and cannot be applied retrospectively or to delivery charges. We reserve the right to amend, withdraw or terminate any promotion without notice from our website.
19. Cashback Sites
19.1 The Site works in conjunction with several cashback sites, through an affiliate relationship, including Quidco and TopCashback
19.2 Cashback will only be paid on the net value, excluding VAT, all other taxes and surcharges and any other costs to be determined by the Site, such as delivery costs.
19.3 The Site reserves the right to refuse Cashback claims where an unauthorized voucher code is used. These include voucher codes not specifically given to the Cashback affiliate in question
19.4 It is the Cashback sites responsibility to ensure that their members get paid the correct Cashback amount.
20.1 If the goods you receive are incorrect, damaged or defective, or you’ve received an incorrect quantity, we require you to notify us in writing at our contact address within 7 days (standard orders). This is extended to 14 days for Trade Account orders. For any oversized furniture orders we require you to notify us in writing at our contact address within 48 hours of the delivery. We cannot accept any liability unless you notify us in accordance with these terms and conditions. All original packaging must be kept for damaged items as proof of the condition the goods were received in.
20.2 For damaged oversized furniture items the customer must notify Domestic Distribution upon delivery for this to be added to the POD when the customer signs for the delivery. If the delivery is signed for unchecked, the customer is then fully liable for the items. If the customer does not mark the delivery as damaged AMARA are not liable for damaged goods.
20.3 If you notify a problem to us under clause 20.1 or 20.2 above, our only obligation will be, at your option:
20.3.1 To make good any shortage or non-delivery
20.3.2 To replace or repair any goods that are damaged or defective where it is proportionate and possible to do so; or
20.3.3 To provide a refund to you of the amount paid by you. All rights are reserved as to the manner or form of refund
20.4 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expense (including loss of profits business or goodwill) howsoever arising out of any problem you notify to us under this condition. Save as precluded by law we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods.
20.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our Site. The importation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
20.6 Nothing in these Conditions is intended to limit any rights you may have as a consumer neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude liability for any death or personal injury resulting from our negligence.
21. Electrical products
AMARA Retail Ltd does not provide extended warranties for electrical items; the customer is to rely on the supplier warranty.
22. Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstances beyond our reasonable control including without limitation, strikes, lock outs and other industrial action, breakdown of system or network access, flood, fire, explosion or accident.
If any part of these Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part these conditions will not be affected.
24. Entire Agreement
25. Complaints/ Feedback/ Recommendations
Please feel free to give us any feedback, recommendations or comments about our services and website. We take this very seriously and aim to deal with any problems or difficulties in a timely fair and effective manner. Please email us on firstname.lastname@example.org or write to us at the postal address shown on our Contact Us page. We try to respond to any email enquiries within one working day.
Any current competition terms and conditions will be listed below unless found on individual competition information pages on the site.
27. AMARA Refer A Friend Scheme
27.1 The Refer A Friend scheme is run by AMARA.
27.2 The Referrer must be an existing customer of AMARA and the Friend must be a new customer.
27.3 The Referrer can refer as many friends as they like; however only one referral code can be used per order, and cannot be used in conjunction with another offer.
27.4 The referral code is valid on full price items only, sale items are not included. Promotional discounts do not apply to the following brands: Jo Malone London. Promotions cannot be applied retrospectively or to delivery charges.
27.5 The referral code discount is subject to a different minimum spend per territory:
- UK - £20 off £100
- US - $30 off $150
- CA - $40 off $200
- AU - $40 off $200
- NZ - $40 off $200
- SA - SAR 100 off SAR 500
- UAE - AED 120 off AED 600
- IE - €30 off €150
- FR - €30 off €150
- BE - €30 off €150
- DE - €30 off €150
27.6 The Friend will receive the promotion in the same territory as the Referrer. When the Friend uses the referral code against an order, the offer will be converted to match the currency selected at the checkout.
27.7 The Referrer should submit their Friend’s email address in the pop up window to receive their referral code.
27.8 It is the responsibility of the Referrer to make sure the Friend has given permission and is happy for their email address to be shared with us so we can send them the initial referral email.
27.9 When the Friend receives the referral email informing them they have been referred, they will then need to subscribe to the AMARA newsletter to receive their own referral code. Both the Friend and the Referrer may unsubscribe from our emails at any time.
27.10 AMARA reserves the right to withdraw or amend the Refer A Friend scheme at any time, without notice. We may also refuse to process any transaction where we deem, in our sole discretion, the transaction to be fraudulent, suspicious, or in violation of these terms.
28. International Blog Awards (IBAs)
28.1 The Awards Organizer
28.1.1 The awards organizer is AMARA Retail Ltd
28.2 The Awards
28.2.1 The title of the awards ceremony is The AMARA Interior Blog Awards 2020.
28.3.1 It is a condition of entry that all the rules stated herein are accepted as final and that a nominee agrees to abide by these rules. Submission of any entry will be taken to mean acceptance of these terms and conditions. By providing a nomination, you confirm that you are eligible to do so and that you or the person you nominate are eligible to be a nominee. AMARA may require you or a nominee to provide proof that you or they are eligible.
28.3.2 A blog must be live at the time of nomination. All blogs and blog posts must be written in English for the judges to be able to determine writing quality.
28.3.3 Blogs can be nominated more than once and into more than one category. However, those nominated in more than one category will only appear in the category they receive the most nominations for.
28.3.4 AMARA will not accept nominations of blogs/Instagram accounts that are:
220.127.116.11 automatically generated by a computer;
18.104.22.168 completed by third parties;
22.214.171.124 illegible, have been altered, reconstructed, forged or tampered with;
126.96.36.199 not original work of the blog owner/editors; or
28.3.5 AMARA reserves all rights to disqualify a nominee. Without prejudice to the generality of this clause
28.3.6 AMARA will disqualify a nominee if any blog, blog posts or any social media post created by a nominee or anyone associated with that nominee:
188.8.131.52 is deemed in AMARA’s absolute discretion as discriminatory, including but not limited to any discrimination relating to a protected characteristic as defined in the Equality Act 2010 as amended from time to time; or
184.108.40.206 is deemed in AMARA’s absolute discretion as intimidating, hostile, degrading and/or humiliating towards any individual; or
220.127.116.11 is deemed in AMARA’s absolute discretion as damaging to AMARA’s reputation.
28.3.7 AMARA reserves the right to move any nominee into what it deems in its absolute discretion to be the correct territory group or category if AMARA believes at any time that a nominee is in the wrong territory group or category.
28.4 Judging Process and Public Vote
28.4.1 All the blogs in every category will be judged by a dedicated judge or judges selected at the sole discretion of AMARA. The winner will be determined with consideration of the outcome of the judges’ vote and the public vote. The outcome as announced at the Awards ceremony will be final, no correspondence will be entered into.
28.5 Winner announcement
28.5.1 The winner of each award will be announced at the Awards ceremony.
28.5.2 The attendees of the Awards ceremony are by invitation only.
28.6.1 If there is any reason to believe that there has been a breach of these terms and conditions, AMARA may, at its sole discretion, reserve the right to exclude you from any and all parts of the Awards process.
28.6.2 AMARA reserves the right to hold void, suspend, cancel, or amend these terms and conditions where it becomes necessary to do so.
28.6.3 AMARA reserves the right to cancel any category or the Awards itself where, in its sole opinion, the calibre or quantity of entries is insufficient.
28.6.4 The winner will be required to take part in reasonable publicity on behalf of AMARA.
28.6.5 Events may occur that render the Awards itself impossible due to reasons beyond the control of AMARA and accordingly, AMARA may at its absolute discretion vary, amend or waive these rules and the nominee agrees that no liability shall attach to AMARA as a result thereof.
28.6.6 These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
29. AMARA x Coutts
29.1 Please refer to this link for AMARA x Coutts Terms and Conditions.
Additional terms and conditions under Clause 7 of Amara's terms and conditions for specific products
1. Bugatti products
1.1 Electrical Items are not available overseas
1.2 Electrical products have a 1 year’s manufacturer’s warranty. If the product becomes faulty within the warranty the customer must contact Amara and follow the trouble shooting steps advised which should solve the issue. If not then Amara will arrange for a courier to collect the product and return it to the UK service centre provided by Bugatti ‘Luxx Design.’ The service centre will have the decision as to whether the product can be repaired or if it needs to be replaced.
1.3 If the product is returned the packaging is to be provided by the customer. Care must be taken to wrap the product to avoid damage in transit, neither AMARA or Luxx Design will be responsible for any damage that occurs in transit.
1.4 When the warranty has expired the customer should contact Luxx Design directly, but can speak to our customer services if they require further assistance.
1.5 Please note a replacement product does not have a new warranty, the warranty is dated from the original purchase.
2. Newgate Clocks
1.1 All Newgate clocks are guaranteed for 2 years from the date of purchase. Space Hotel and Jones clocks purchased directly from Newgate World are guaranteed for 12 months from the date of purchase. This warranty includes mechanical and material failures, but does not include damage caused by improper use, tampering, environmental damage, physical damage or battery leakage.
1.2 If your clock has a genuine defect that satisfies the conditions of the warranty and is within the warranty period we will, at our discretion and without cost to you, complete the necessary replacement of parts and/or rectify a fault or action any repair as identified by one of our fully trained technicians, or replace the clock for the same, or similar clock should an exact replica not be available.
3. Oversized furniture
The cancellation of oversized furniture order excludes collection/return costs as well as any delivery costs incurred by the business or customer. (link)
2. Your right to cancel
2.1 Your right to cancel an order for oversized furniture starts the moment you place your order and ends 14 days from the day you receive your goods.
2.2 If your order consists of multiple goods, the 14 day period begins when you get the last item of the order.
2.3 This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.
3.1 You have 14 days from receipt of your oversized furniture to return it.
3.2 Charges will apply on all oversized furniture returns, and delivery costs will not be refunded.
3.3 Items must be returned to us unused, in original packaging and in a resalable condition. If the item has not been returned in a fully saleable condition we reserve the right to refund on the item or deduct up to 50% of the original selling price from the refund amount.
3.4 If you have an order containing mixed items, e.g oversized furniture delivered from Domestic Distribution and standard items from Amara’s courier service, the 14 day return period will start from the day your complete order arrives with you.
3.5 Any damaged oversized furniture must be reported to Domestic Distribution at the point of delivery and signed for as damaged.
3.6 If the delivery is signed for unchecked or not noted as damaged then the customer is fully liable for the goods.