Returns & Refunds
United Kingdom Returns
We are extending our returns policy for Christmas. Items purchased from Thursday 28th October 2021 up to and including Saturday 18th December 2021 are eligible for extended returns. Items purchased during these dates can be returned up until Monday 17th January 2022. Items purchased after Saturday 18th December 2021 will be subject to our standard returns policy and can be returned up to 30 days later. Your returned item(s) will need to be with us on or before the 17th January 2022 to be eligible for a refund. Normal exclusions and T&Cs apply.
Free Returns
We offer free returns on thousands of our products. You can find out which items are eligible on the delivery & returns tab on each product page.
Returning an item(s) is quick and easy. You have 30 days to return your item(s) from the date of delivery. Each item(s) you return needs to be new, unused and in its original packaging in a saleable condition.
Please click the button below to return an item(s). Here you'll be able to view the courier(s) available and find full return instructions.
Please note, for our free returns you do NOT need an AMARA account to create a return. All you need is your order number (don’t forget the R – at the beginning) and post code as entered on your order .
Please note if, on the rare occasion, your order arrives and your product isn’t in perfect condition; please contact our Customer Care team within 7 days of receiving your order. Please make sure to include clear photos and a description of the damage/fault as well as images of the packaging so we can help you further. Click here for more information.
If you are unable to return an unwanted item within the 30 day limit due to restrictions relating to Covid-19 we will honour a late return as long as the item(s) meet the other terms of our returns policy for example; they are in a new and unused condition in their original packaging and in a saleable condition. Please contact our Customer Care team before the end of your 30 day limit to discuss this with us and arrange a late return.
Easy (chargeable) Returns
If your item(s) isn’t eligible for free returns, please note that you will have to cover the cost of the return. Please follow the below instructions to make a return if your item isn’t eligible for a free return.
1. Log in to your AMARA account (If you don't have an account please create one here)
2. Find the item(s) you wish to return and follow the instructions online
You have 30 days to return your item(s) from the date of delivery. The item(s) needs to be new, unused and in its original packaging in a saleable condition.
For more information visit the Returns & Refunds FAQs.
Oversized Furniture Returns
You have 14 days from receipt of your oversized furniture to return it.
The cost to return your oversized furniture is £100. Please note that any delivery costs incurred by the business or customer will not be refunded.
Items must be returned to us unused, in original packaging and in a resalable condition. If the item has not been returned in a fully saleable condition we reserve the right to refund on the item or deduct up to 50% of the original selling price from the refund amount.
Damaged or faulty items must be reported to Domestic Distribution at the point of delivery and signed for as damaged/faulty. If the delivery is signed for unchecked or not as damaged/faulty then you are fully liable for the goods.
To return any oversized furniture items please contact Customer Care.
For more information visit the Oversized Furniture FAQs.