With 2016 coming to a close and 2017 resolutions already made, it’s time to take a look back over the last year at Amara as we reflect on the successes of the team. From new recruits to our own label launch, it’s been another exciting year for Amara and we share some of our favourite facts from 2016!
Everyone knows how busy Customer Services is throughout the year but seeing the yearly stats is still quite overwhelming! Throughout 2016, Customer Services have solved 84,125 email enquiries with an average response time for all new enquiries of 21.75 hours. Live chat has also seen 8,712 enquiries solved during 2016 with an average answer time of 15-30 seconds!
This year Amara have started selling around 150 exciting new brands for customers to get their hands on, including exciting jewellery lines, Mulberry Home exclusives and much loved outdoors brand Joules!