Zagara Oval Gift Box

Zagara gift received badly damaged. First time I have purchased from Amara and was utterly disappointed. I really wanted this as a special gift but on opening the actual gift box the contents were covered in wax from the candle, which had turned upside down and melted over everything. Obviously been stored somewhere warm before being either dropped or stored upside down. I rang Customer Services immediately, put on long hold and then advised it was taking up to 48hrs to reply and to contact by e- mail. Which I did, and again had to wait. Then asked to send pictures of the damaged goods. Which I did. Then asked to send more pictures. Which I did. (I even asked them to send a returns label and I would go to the trouble of returning the item) ...Eventually Amara agreed to give a full refund. I had paid by PayPal. It should have been instant! After 4 days I had to send a reminder. Finally they refunded. I have never had to jump through hoops with other online stores, it's usually an automatic refund and a free returns label. I also question why the purchase had not been checked before dispatching? And after now reading previous reviews, this has happened to the same item before. (ALWAYS PRE READ REVIEWS BEFORE PURCHASE). After this experience I won't be using Amara again. I feel they let me and my gift recipient down badly.

Bought as a gift. Gift box was worn, unsealed, and the items were rattling round at the bottom of the box. The hand cream was badly misshapen. Looked like a badly repackaged return. Not good enough to use as a gift.

The products were smaller than i imagined