Shopping FAQs


Please be aware that we are currently experiencing high volumes of calls and emails. Please allow 72 hours for a response to any emails you have sent us, thank you for your patience.

Shipping

No don’t worry, the GST charges are already covered in our on-site prices. So all of the prices you see on site are what you’ll pay with no surprises.

Yes. Our parcels are sent by courier who do require the parcel to be sign for. If you will not be available to accept and sign for the delivery, you can leave delivery instructions at the checkout stages. For example, you may request that your parcel is left with a neighbour, or left behind a gate. Our couriers will leave the parcel in a place if they feel that it is safe enough to do so.

Alternatively, in the UK the courier will attempt the delivery three times before you will need to collect the parcel from your nearest depot.

For international deliveries, our courier will attempt delivery once. If they are unable to deliver the parcel, you will be left a calling card so that you can call our courier to rearrange the delivery for a convenient time.

Yes, for all orders shipped to Australia custom duties are included in the shipping cost.

For deliveries within the UK we use DPD and Hermes as our couriers.

For deliveries outside of the UK we use DHL, DPD and Aramex as our couriers. All couriers may use local postal services and couriers once the parcel has arrived in the correct country for delivery eg. DHL will transfer to USPS for deliveries in the United States.

Yes. You will be able to track your delivery with our couriers once your parcel has been dispatched from our warehouse. You will receive a confirmation email when your parcel has left our warehouse, and this will include your tracking number so that you are able to follow the progress of your parcel.

Delivery times vary from country to country. In order to find the delivery time for your country please select the country of your choice.

We’re moving our warehouse to make some improvements to our service, so for orders placed between 18th September and 4th October there could be slight delays with your delivery. Please bear with us as we do our best to minimise these.

We have a range of delivery options available, please click here to find out more.

Yes, orders can be delivered to an alternative address in the UK or overseas. You’ll need to enter the delivery country in your shopping bag when prompted, and then the delivery address in the checkout. Once at the payment stage you can confirm the billing and delivery addresses are different, and you’ll need to confirm the details. If paying with PayPal you’ll need to register the delivery address to your PayPal account as part of their own security restrictions.

Ordering

Orders cannot be placed for out of stock items, unless it clearly states it is an order on request item, this will be displayed on the product page. Stock levels are shown live on each product page. Products are not reserved until your order has been confirmed.

Orders shipped within the EU will not include any price information inside. Orders shipped outside of the EU must include a commercial invoice for custom purposes. This will include price information, but the document is affixed to the outside of the parcel.

Once an order has been placed we are unable to cancel or change it.

If you still wish to cancel your order, please return your order once received, in accordance to our returns policy here.

Yes, orders can be placed over the telephone by our customer services team between Monday-Friday 08:00 – 19:00 and Saturday 08:00 - 13:00 London time.

We accept payment from all major credit and debit cards, Apple Pay and PayPal. If you are having your goods delivered to Germany you can also pay in Euros by Sofort. The payment will be debited once your order is confirmed.

If you pay via our Customer Services team, you will also be able to request payment via BACs. Goods paid for via BACs will only be dispatched once the funds have cleared.

A promotions and gift card box can be found at the bottom of Your Shopping Bag page in the checkout. Add in your code and click apply code, remember only one promotional code can be used per order.

If the order is placed online, the following currencies can be used: GBP, USD, EUR, AED, CAD, AUD, SEK, DKK, NOK, NZD

Yes; at Amara we maintain the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.

Yes; at Amara it is our policy to make your shopping experience as quick and easy as possible. We do not require registration but should you wish to do so at the end of the checkout process you may. We do not retain any payment details and we only keep your delivery information.

Yes. At Amara we offer a luxury gift wrapping service. If your items are suitable for this service they can be wrapped in a luxurious black crocodile textured paper; each parcel is then tied with an embossed cream satin ribbon and you will have the option to select this service at the checkout stage and include your own personalised message.

Returns

Items purchased within the last 30 days are eligible for a refund. The item(s) you wish to return needs to be new, unused and in its original packaging in a saleable condition.

Please note we do not offer exchanges and once an order has been placed we cannot amend it. The following items cannot be returned:

Made to order
Custom products
Products marked as non-returnable within the product details
Earrings
Perishable goods  

Please visit our returns page for full information on international returns.

We aim to process your refund within 14 days from the date you sent your item(s).  You will be notified when the refund has been processed, and the method of payment you used to order the item(s) will be credited if received within 30 days of dispatch.

Please contact our Customer Services team as soon as possible if you would like to amend an order.

We cannot amend your order if it has already been picked in our warehouse, but we will endeavour to help wherever we can. If an order has already been dispatched from our warehouse upon receiving your request, our Customer Services team can assist you with re-calling the parcel to Amara. Please note that we will not cover any costs incurred during this process.

If your item(s) has arrived in an unsuitable condition please contact us within 7 days of delivery at customerservices@amara.com. Please do not sign for any packages that are damaged or opened.

Once you have sent your item(s) we aim to process your refund within 14 days.  You will be notified when the refund has been processed, and the method of payment you used to order the item(s) will be credited if received within 30 days of dispatch.

If your order has been delivered internationally we can make arrangements to collect the items with DHL. The collection can be booked for any week day within the standard business hours of 08:00 – 17:00.

Please contact our Customer Services team if you would like to arrange a collection.

We do not offer a free returns policy. Costs incurred to return your item(s) will not be covered with the exception of damaged products which we accept liability for.

If you would like to return an item, please visit our returns page.

For international returns, please ensure that you mark ‘RETURNED GOODS’ along with your name clearly on the outside of the parcel to avoid import duty on its arrival in the UK. Any import duty incurred by us will be deducted from your final refund amount.

Please see the following link for full Terms and Conditions.

 

Account

You can create a wishlist by logging into your Amara account and selecting “My Wishlists” From here you will just need to click “create a new wishlist” and you can then personalise the name of your list and begin adding your desired products to the list immediately. You can easily add items to your list via the product pages on our website too.

You can choose to sign up to our newsletter by following this link - www.amara.com/newsletter

Should you wish to unsubscribe from our newsletter at any time, please contact our customer services team and we will process this for you.

Our dedicated team can update your email address for you, please contact the customer services team for this to be processed. Please send an email from your existing account detailing your new email address or alternatively an email can be sent from your new account detailing your billing information that is linked to your Amara account so that we can verify this for security reasons.

If you have forgotten your password that is linked to your Amara account, you can simply go to the log in page and select “forgotten password” From here, you will be asked to enter your email address that is linked to your account and you will receive an email containing a link to re-set your password.

General

Yes, we sell gift cards so that you can take the stress out of shopping for the perfect gift. Leave the choice up to the recipient with this fashionable treat delivered in our luxury signature packaging or by a virtual voucher delivered directly into your recipient's inbox. You can buy a gift card directly by selecting the following link - https://www.amara.com/giftcards

Yes we have seasonal promotions and sales throughout the year, with our biggest sale in January. Be the first to hear of any special offers or promotional weekends by signing up to our newsletter, or by following us on Twitter, InstagramFacebook.