Returns & Refunds

Returns from Australia

If you have purchased an item within the last 30 days that is not completely suitable for you, please contact our Customer Services department to receive details of how to make a return. You can contact Customer Services by phone or email on the below details, or via Livechat through our website.

 

Telephone: +44 1376 321100   

Email: customerservices@amara.com

 

Alternatively, you can log into your Amara account to create your returns reference and then follow the below steps:

You will need to return the item, unused, in the original packaging and suitableouter packaging, in a resalable condition, to the returns address shown below enclosing your order confirmation and quoting the returns number you have been given. Please note that Amara will not be liable for any damages incurred during transit.

 

Amara Returns

C/O Delamode

700 Avenue west

Skyline 120

Gt. Notley

Braintree

CM77 7AA

United Kingdom

 

Once the item has been received and checked, your refund will be processed within 2 working days of receipt. We will refund the purchase price but not any delivery costs incurred by us in sending the order to you or incurred by you in returning the goods to us. 

For any International returns, please may we also ask you to ensure that you mark ‘RETURNED GOODS’ along with your name clearly on the outside of the parcel to avoid any import duty on its arrival in the UK, any import duty incurred by us will be deducted from your refund.

You will receive the refund back to the original method of payment. 

 

We are extending our returns policy for Christmas. Items purchased on Monday 12th November up to and including Thursday 13th December are eligible for extended returns. Items purchased during these dates can be returned up until Monday 14th January 2019. Your returned item(s) will need to be with us on or before the 14th January to be eligible for a refund.

 

From Australia

If you would like to return your order, please contact us and we can provide a returns reference for you. Once you have received your returns reference, please make a note of this on or inside the packaging and you can then return it to us to the below address -

 

Amara Returns

C/O Delamode

700 Avenue west

Skyline 120

Gt. Notley

Braintree

CM77 7AA

United Kingdom

 

We are able to offer returns services with our dedicated third party couriers, please contact our customer services team if you would like to take advantage of these.

 

For any International returns, please may we also ask you to ensure that you mark ‘RETURNED GOODS’ along with your name clearly on the outside of the parcel to avoid any import duty on its arrival in the UK, any import duty incurred by us will be deducted from your refund.

Amara does not have an exchange policy so the best way to proceed if you would like to change your order once delivered would be to return the item which is no longer required and then place a new order for your preferred items. Our customer services team are available 6 days per week to assist you with the returns procedure and placing the new order.

If you would like to create a return, please contact our Customer Services department who will be able to create a returns reference for you to enclose in the returned parcel.

 

Are there any products I cannot return? 

Villiers

Made to order

Wallpaper

Custom products

Products marked with * within the product details

Products marked as non-returnable within the product details

Earrings

Perishable goods

 

Please see the following link to our returns terms and conditions - Terms and Conditions

 

If you would like to amend an order that you have placed with us, please contact our Customer Services team as soon as possible and we will do our best to process your request. 

Please note that we cannot amend your order if it has already been picked in our warehouse but we will always check this for you and endeavour to help wherever we possibly can.

If an order has already been dispatched from our warehouse upon receiving your request, our customer services team can assist you with re-calling the parcel to be returned to Amara however Amara will not cover any costs incurred during this process.

 

If the products we deliver to you are damaged or we have sent you the incorrect goods or quantity, please contact us within seven (7) days of delivery at customerservices@amara.com. Please do not sign for any packages that are damaged or opened.

 

Our customer services team can arrange to collect your products, if delivered within the UK, with DPD Courier Services. The collection service can be arranged for any weekday between standard business hours of 08:00 – 17:00.

If your order has been delivered internationally we can make arrangements to collect the items with DHL, the collection can be booked for any week day within standard business hours of 08:00 – 17:00.

Please contact our customer services team if you would like to arrange a collection.

 

Once a return has been received by our warehouse we aim to process your refund within 2 working days and once this has been processed, you will receive an email from us to confirm. The refund will be processed via the method of payment used on your order if received within 30 days of dispatch.

 

Amara do not offer a free returns policy and therefore any costs incurred to return the items will not be covered with the exception of any damaged products that Amara accept liability for.

If you would like to return an item, please contact our customer services team and we can provide a returns reference for you to be able to send the item back to us. Alternatively, you can log into your Amara account and create your returns reference. 

For any International returns, please may we also ask you to ensure that you mark ‘RETURNED GOODS’ along with your name clearly on the outside of the parcel to avoid any import duty on its arrival in the UK, any import duty incurred by us will be deducted from your final refund amount.